For assisted living and memory care communities
Website inquiries get an email reply in under 60 seconds, even at night and on weekends.
More tours from the families who already contact you.
Tourwell replies to your website inquiries by email in your community's name, when your sales office is closed or around the clock. It answers follow-up questions from facts you approve and invites each family to request a tour. Your team gets a copy of every message.
Free for 14 days. No card. Then $1,500 a month per community. One extra move-in can pay for a full year.
Hi, this is Linda. We're looking at assisted living for my mother. Can we come see the community this week?
Hi Linda, thank you for reaching out. We would be glad to show you around. Would Thursday at 10:00 AM or Saturday at 1:00 PM work for a tour?
Slow replies cost you tours.
53% of website inquiries got no reply within 2 hours.
Mystery shops of more than 250 senior living communities, Bild & Co., 2023 (reported by Senior Housing News).
$6,200 a month is the median assisted living rate.
CareScout 2025 Cost of Care Survey.
A family that waits for an answer can contact the next community on its list. One extra move-in can pay for a full year of Tourwell.
How Tourwell works
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Sign up and add one email address to your form.
The sign-up form takes about 2 minutes. Then you add one Tourwell email address to your website form and send a test inquiry. Your website, CRM, and phone number stay the same.
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Tourwell replies by email in under 60 seconds.
Replies go out by email, in your community's name. They give your starting prices when you add them, answer follow-up questions from facts you approve, and invite the family to request a tour.
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Your team gets every tour request and a copy of every message.
Questions about openings, care needs, or anything else Tourwell has no fact for go to your team. Your team can take over a conversation at any time.
Each Monday, you get an email with your reply times and tour requests.
- Inquiries received
- Inquiries Tourwell replied to
- Median time to the first reply
- Tour requests (not counted when families book on your own booking page)
- Questions Tourwell answered, and questions it sent to your team
Free for 14 days. Then $1,500 a month per community.
Your 14 days start with the first inquiry Tourwell replies to after your test. At the end, you get your numbers and decide whether to continue.
$1,500 a month per community after the trial.
At the median assisted living rate of $6,200 a month, one new resident who stays 3 months pays for a full year of Tourwell.
You do not need a card for the trial. If you continue, you can cancel with 30 days' notice.
- An email reply to website inquiries in under 60 seconds, when your sales office is closed or around the clock
- Answers to follow-up questions, from facts you approve
- A tour request page, or a link to your own online booking page
- A copy of every message for your team
- A weekly report
Who runs Tourwell
Tourwell was founded by West Vegh. For more than 10 years, he worked on apps used by millions of people. His job was to get more website visitors to sign up.
Tourwell is based in Orange County, California.
FAQ
How long does setup take?
The sign-up form takes about 2 minutes. Then you add your tour hours and prices, add one email address to your website form, and send a test inquiry. If a web company manages your form, send them the steps on your setup page.
When does Tourwell reply?
You choose at sign-up: only when your sales office is closed, or every inquiry. If your form already sends an automatic reply, families can get both emails. Your test inquiry shows this.
Does a person or software send the replies?
Software sends them. The first reply uses the details you save at setup, such as prices and tour hours. Follow-up answers use only the facts you approve, and each one says that it comes from your community's automated assistant. Questions about openings, care needs, or anything not in your facts go to your team.
Does Tourwell ask families about health?
No. If a family writes health details, Tourwell leaves them out of its reply and tells your team. Your team answers all questions about care needs. Tourwell deletes family details after 30 days.
Do we need to change our CRM?
No. Your website form keeps sending inquiries to your team and your CRM, as it does today. Tourwell gets its own copy through one extra email address on the form.
Does this replace our sales team?
No. Tourwell sends the first reply fast and asks each family to request a tour. Your team does the rest.
Can Tourwell reply to referral service leads?
Not now. Tourwell replies only to inquiries from your own website form.
What happens after the trial?
You get an email with your numbers. To keep Tourwell on, it is $1,500 a month per community, and you can cancel with 30 days' notice. If you do not continue, Tourwell stops replying.
Try Tourwell free for 14 days.
Tourwell replies to your website inquiries in under 60 seconds, in your community's name. You do not need a card.
Get a free response-time check
We send one inquiry to your community's website, then record how long the first reply takes. You get the results on one page within 24 hours.
Thank you. We will email your results within 24 hours.